Terms of Service

Welcome to Ketchup (https://www.theketchupapp.com). These Terms of Service ("Terms") govern your access to and use of our website, app, and services ("Ketchup" or "Service"). By using Ketchup, you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility

You must be at least 18 years old to use Ketchup. By using the Service, you confirm that you meet this requirement.

2. Use of the Service

You agree to use Ketchup in compliance with all applicable laws and not to:

• Upload or share illegal, harmful, or offensive content
• Impersonate others or misrepresent your affiliation
• Attempt to gain unauthorized access to other accounts or data
• Interfere with the platform's operation or security

3. Accounts and Security

• You are responsible for maintaining the confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account

4. Payments and Ticketing

• Payments are securely processed by third-party providers such as Stripe
• All ticket sales, fees, and venue listings are subject to our platform’s refund and cancellation policies
• By purchasing a ticket or registering a venue, you agree to those specific terms at checkout

5. SMS and Notifications

If you opt in to receive SMS updates, we may send you transactional or promotional messages. Message frequency varies. Message and data rates may apply. You can opt out anytime by replying STOP. For help, reply HELP.

6. User Content

You retain ownership of content you post but grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content on Ketchup. We may remove content that violates our terms or harms other users.

7. Intellectual Property

The Ketchup name, logo, and platform content (excluding user content) are our property or licensed to us. You may not copy, reproduce, or use our branding without written permission.

8. Third-Party Services

Ketchup integrates with third-party services (e.g., Firebase, Stripe, Telnyx). We are not responsible for their policies or behavior. Your use of their services is subject to their own terms.

9. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for violating these Terms or engaging in harmful activity.

10. Disclaimers and Limitation of Liability

Ketchup is provided “as is” without warranties of any kind. We are not responsible for:

• Losses resulting from unauthorized access or account compromise
• Events that are canceled, modified, or otherwise disputed
• Direct, indirect, or incidental damages arising from your use of the Service

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, USA. Any disputes will be resolved in the courts of King County, Washington, unless otherwise agreed in writing.

12. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes and update the effective date. Continued use of Ketchup after such changes constitutes your agreement to the new terms.

13. Contact Us

If you have any questions or concerns about these Terms, contact us at support@theketchupapp.com.