Privacy Policy

Welcome to Ketchup (https://www.theketchupapp.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

• Your name, email address, password, and profile picture
• Phone number and SMS opt-in preference (if provided)
• Payment details for ticket purchases and venue registrations
• Device and usage information through analytics tools

2. How We Use Your Information

• Provide and personalize your experience on the platform
• Send event-related notifications, including via SMS (if opted in)
• Process payments and manage transactions
• Improve the functionality and performance of our service
• Detect and prevent fraud or other unauthorized activity

3. SMS Communication

If you opt in to receive SMS notifications, we may send event reminders, updates, and other relevant messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP.

4. How We Share Your Data

We do not sell your personal information. We may share your data with:

• Firebase – for authentication, storage, and backend services
• Google Analytics – to understand user behavior
• Stripe – for secure payment processing
• Telnyx or other SMS providers – to deliver text message notifications

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion at any time.

6. Account Deletion

To delete your account, email us at support@theketchupapp.com. Once deleted, your data may not be recoverable.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from anyone under this age.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Your Rights

Depending on your location, you may have the right to access, correct, or delete your data. To exercise these rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

11. Contact Us

If you have questions or concerns, contact us at support@theketchupapp.com.